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Many organisations believe that over the next 5 years, customer experience (CX) will overtake price and product as the key brand differentiator.
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Find out why and learn tips and tricks from customer centric organisations such as Optus, Amazon and Adobe on how to keep your customers close.
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According to our research, 66% of respondents state that personal experience has a lot of influence on how they make decisions about which brands they choose to do business with.*
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| A final reminder to join us over breakfast as a panel of customer experience practitioners share their unique perspectives on customer experience and discover newly released insights
from Ipsos Loyalty about how to turn a negative customer into a positive advocate.
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Tuesday 8 November
7.30 – 9.45am |
Dockside, Cockle Bay Wharf
Darling Park Sydney 2000 |
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Mark Henley
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| Director of Transformation and Digital Strategy APAC
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| Adobe
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Charles Weiser
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| Head of Customer Experience
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| CX Innovations Lab, Optus
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Matthew Gain
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| Head of Audible, Australia & NZ
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| an Amazon Company
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Victoria Curro
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| Managing Director
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| LIDA, M&C Saatchi Group
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Peter Riley
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| Director
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| Ipsos Loyalty, Melbourne
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Adam Donnelley
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| Head of Strategy
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The Works (Moderator)
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Tuesday 8 November
7.30 – 9.45am |
Dockside, Cockle Bay Wharf
Darling Park Sydney 2000 |
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