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Hello,
Are you continually challenged to find ways to increase the customer experience, scale, and efficiency of your Contact Centre? Messaging apps, like Facebook Messenger and WhatsApp, have fast become our second
home screen. And this familiarity provides an opportunity to communicate with your customers in a way that delivers significant benefits to satisfaction, speed of service and cost.
Want proof? After twelve weeks of promoting Facebook Messenger as a support channel, Hyatt Hotels saw internal customer satisfaction increase by 65%.
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| Bots working for your business
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High customer satisfaction/NPS
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Bots deliver a consistent, personalized experience on a platform users are familiar with.
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Instant response
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Bots respond instantly to queries for an efficient, positive customer experience.
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Cost effective
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Bots reduce actual queries agents handle leading to decreased running costs.
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On Message is pioneering chat bot development for businesses seeking an edge in customer experience, efficiency and reduced running costs.
Give us a call on 0468 377 711 and let’s talk more.
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| The messaging app revolution
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Fast Fact #1
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Messaging platforms have surpassed traditional social media
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Source: Companies, BI Intelligence (Q4, 2011 - Q3, 2015)'
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Fast Fact #2
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Aussies love messaging with nearly half of us being active users.
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Source: Companies, BI Intelligence (Q4, 2011 - Q3, 2015)'
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On Message is pioneering chat bot development for businesses seeking an edge in customer experience, efficiency and reduced running costs.
Give us a call on 0468 377 711 and let’s talk more.
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